ORDER TURNAROUND TIME
All ready-made products are dispatched within 2-3 business days. All two-piece watch straps are bespoke and require 5-7 business days to complete. And for other leather products can require 7-10 business days to complete. If your order contains both bespoke and ready-made items, they will ship together when the entire order is complete. You’ll receive a shipping notification when your order is dispatched to let you know it’s on its way. Please note: business days means Monday thru Friday.

INTERNATIONAL SHIPPING OPTIONS
USPS Standard Shipping
This is standard service used to US shipment. Packages are trackable, this service is very reliable. Delivery time will depend on your country’s customs clearance, busy holiday periods, natural disasters and dangerous weather conditions.

UPS&DHL Express 3-6 Day
This is a blazing fast 3-6 business day, premium, fully trackable service with signature confirmation.

OTHER SHIPPING OPTIONS
VietnamPost – Parcel Post
Packages are trackable, this service is very reliable. Delivery time will depend on your country’s customs clearance, busy holiday periods, natural disasters and dangerous weather conditions.

IMPORTANT SHIPPING INFORMATION

We are not responsible for shipping delays that are caused by busy holiday periods, peak times of the year, customs clearance, bad weather, war or any natural disasters.

International customers are solely responsible for any import duties, taxes or customs fees that may be charged by their country. Countries like the United States and many others don’t have to pay import duties on orders under $2,000 USD, but a few other countries do.

CANCELLATIONS
Due to the high volume of orders and inquiries we receive, we’re unable to make changes to orders after they have been received, nor do we cancel orders or issue refunds. This is unnecessarily costly and time-consuming for us and a task and expense we wouldn’t have had to begin with. We are a very small team and the vast majority of our time goes into fulfilling orders. We kindly suggest that you choose your product carefully before confirming your order or contact us with any questions or concerns you may have before placing your order.

RETURNS AND EXCHANGE POLICY
We offer a vast selection of bespoke handcrafted leather watch straps. Crafting one is a very detailed and laborious process with over 50 steps and several hours of meticulous manual labor involved.

Every single strap is made-to-order to your exact specifications to fit your wrist and watch exclusively. So please choose carefully as watch straps cannot be returned or exchanged.

Choosing your correct size is a breeze. If you’re unsure about your size, please contact us for assistance before placing your order. We’ll be more than happy to assist you.

Because of the bespoke nature of all our leather goods, delays with packages clearing customs, and the added expense of shipping orders internationally back and forth, all sales on all products are final. There are no refunds or exchanges.
GUARANTEE
We’ll never send you anything less than perfect, as we take immense pride in our work and have a reputation for creating exceptional leather goods. Rest assured, if for some reason your item arrives damaged or there is some major issue on our part, we will remedy the situation. We guarantee it.

WARRANTY
We are meticulous in the handcrafting of our leather goods. Every product that leaves our workshop is inspected by three people to ensure quality. With proper use and care, our products should last you a very long time.

Our one year warranty covers any Hephakee products with manufacturing or materials defect under normal conditions of use such as stitching failure, assembly defects or material failure. Each case will be assessed individually.

This warranty does not cover normal wear and tear or damage caused by you, damages caused by accident, water damage, alterations made by you or a third party, and general neglect through use. Depending on the items and the nature of the issue, we’ll either repair or replace the item.

Despite the care and attention we put into making and quality-controlling our goods, we realize that occasionally, some things can be missed or issues can arise through use. If this is the case for you, just contact us with the nature of your problem and we’ll be happy to work with you to find a resolution.